info@nto.com.et +251 11 515 9274

Terms and conditions

NTO shall accept agency or individual requests to provide services in connection with tours, safari, trekking, etc in good faith.after confirmation of tours, agencies making bookings with NTO shall make payments in the following manners, as NTO also enters into a contract on their behalf with hotels other services rendering agencies in connection with the tour arrangements:

Twenty-five percent (25%) upon confirmation of the tour.

The balance of seventy-five percent (75%) 45 days prior to the commencement of the tour.

If complete payment has not been made at the commencement of any tour, NTO is not obliged to conduct unless other arrangements have been made beforehand, and no refunds will be made.

CANCELLATIONS
If tour booking would be cancelled four weeks before the tour departure date, NTO will charge 25% of the tour cost as it has to pay cancellation fee for the reservations made on your behalf.
If tour bookings would be cancelled two weeks before the tour departure, NTO will charge 50% of the tour cost.
For tour cancellations less than two weeks before the tour departure date, no refund will be made

General Conditions
RATES
Rates quoted include all expenses in connection with vehicles and driver-guides, hotel accommodation on bed and breakfast basis, entrance fees, porterage fees and service of local guides where necessary. Airfare, hotel in Addis, airport taxes, visa Changes, beverages, laundry, postage, telephone, fax charges & gratuities as well as all items of a personal nature are not included in these tour prices. CONFIDENTIAL TARIFF WILL BE AVAILABLE ON REQUEST.

ACCOMMODATION
Whenever possible, we look rooms with private bath-rooms on the basis of two persons sharing a double or twin bed room.

TRANSPORTATION
For regular tours and safaris, minibuses, coaches, 4Wheel drives will be provided according to the route & number of participants.

GUIDES
English, French & German, speaking professional Ethiopian guides are provided

LIABILITY
NTO and its agents act only as agents of passengers in all matters relating to hotel accommodation, transport of tour by air, boat or any other means, and it shall not be liable for injury, flight schedule changes or delay, loss or damage arising from any cause and in any manner whatsoever.

NTO’s liability to passengers carried in its own vehicles is governed by the laws of Ethiopia, and all claims are subject to the jurisdiction of the court of Ethiopia in which the cause of action arises.

NTO reserves the right to employ subcontractors whenever necessary to carry out all or any part of the services agreed to be supplied, and in any event of the exercise of such right the terms of clause (B) related to NTO’s liability shall apply.

NTO’s vehicles are comprehensively insured.
Whilst every care is taken, NTO cannot be held responsible for loss or damage of baggage or other personal belongings.